Delivery and Returns

We offer discreet FREE SHIPPING worldwide when you spend £30 or more.


Otherwise it's a flat rate of £4.95 in the UK and £15 everywhere else (for up to 10 items).


Next day delivery is available in the UK at £10.


Orders received on weekdays before 12 noon UK are processed and dispatched the same day.

Orders received over the weekend are processed first thing on Monday morning and dispatched on Monday afternoon.

We send everything in discreet packaging with no mention of lingerie.

If you have any special requests please use the comments box when checking out or contact us before you make a purchase and we will be happy to help.


Delivery in the UK

Unless requested otherwise, we send everything by Royal Mail, 2nd class, tracked and signed for, with delivery typically inside 48 hours from the time of dispatch.

Next working day delivery is available in the UK at £10 for orders placed before midday.


Delivery to mainland Europe

Unless requested otherwise, we send everything by Royal Mail 2nd class, tracked and signed for, with delivery typically in 3 - 5 working days.

If you need your order sooner and you are happy to pay more for shipping, please drop us a line by email before you place your order and we can provide you with an estimate for expidited shipping, first class tracked or guaranteed overnight.


Delivery outside Europe

Unless requested otherwise, we send everything by Royal Mail, tracked, insured and requiring a signature, with delivery typically between 5 - 7 working days.

If you need your order sooner and you are happy to pay more for shipping, please drop us a line by email before you place your order and we can provide you with an estimate for expedited shipping, first class tracked or guaranteed overnight.


Returns


We operate a "no questions asked" returns policy.

 

Regardless of the reason, we are happy to refund the item purchase price (excluding shipping), provided the product is returned at your expense, is tagged, and has no damage to either the product or its packaging. It is wise to return the item(s) in the box used for delivery.

 

1. Please inform us by email at shop@lustrelingerie.com that you wish to return an item or receive a different size. Don't worry if you aren't able to provide all of the information. Your name will usually be sufficient for us to identify your order.

 

2. Return the item(s) to:

 

The Studio
Lustre Lingerie
48 Woodpond Avenue
Hockley
Essex SS54PX
United Kingdom

 

Please include the paperwork that arrived with your order if possible.

 

When we receive the item, we will process your refund or replacement.